Introduction

At customphonestuff.com (SuperNova IT), we are committed to ensuring our customers’ satisfaction with their purchases. We understand that sometimes a product may not meet your expectations. That’s why we offer a straightforward and customer-friendly return policy.

Return Period

Customers have the right to return any product within 30 days from the date of receipt. This period allows you to assess the product and ensure it meets your needs and expectations.

Exceptions and Non-returnable Items

We do not accept returns unless the product has visible damage or a quality issue.
Products that are used, altered, or damaged after delivery do not qualify for a return.

Condition of Returned Products

To qualify for a return, the product must be in the same condition that you received it. This means the product should be unused, undamaged, and in its original state. It is important that the product, along with any accessories, manuals, and other items, be returned in its original packaging. This ensures the product remains secure and protected during the return process.

Process for Returning Products

1. Initiate the Return: Contact our customer service team within the 14-day period to initiate your return. You can reach us via [email protected] with photos of the damage/quality issue.
2. Prepare the Product for Return: Please ensure that the product is packed in its original packaging. Include all its accessories, manuals, and any other items that came with the product.
3. Return Shipping: Details regarding return shipping, including whether return shipping costs are the responsibility of the customer or covered by customphonestuff.com (SuperNova IT), will be provided by our customer service team.
4. Receiving and Inspection: Upon receiving your returned product, our team will inspect it to ensure it meets our return criteria.
5. Refund Processing: Once your return is approved, we will process your refund. The refund will be issued to the original method of payment. Please allow a week for the refund to be reflected in your account.

Questions and Contact Information

If you have any questions or concerns regarding our return policy or the return process, please do not hesitate to contact our customer service team. We are here to help and ensure your shopping experience with us is pleasant and hassle-free.

Thank you for choosing customphonestuff.com (SuperNova IT)